Refund Policy

SeedanceAPI is a prepaid service. When you add funds, we credit your account balance in USD. Balance is used to pay for API usage at the published model rates. Unused balance remains on your account until it is consumed, your account is closed, or we are required to act otherwise by law.

Payments for prepaid balance are generally non-refundable, including unused balance, except where required by law or as described below.

We may issue a refund or credit, at our discretion, if:

• You were charged due to a clear billing or system error on our side
• A purchase failed to credit your balance and payment was still captured
• We permanently discontinue the Service and you have unused prepaid balance
• Applicable consumer law requires a refund

Refunds, when granted, are typically returned to the original payment method and may take several business days to appear, depending on your bank or payment provider.

Unless required by law, we do not refund:

• Balance already spent on successful or attempted generations
• Dissatisfaction with model outputs, quality, latency, or creative results
• Usage that failed because of invalid inputs, policy violations, or your integration errors
• Requests for cash-out or transfer of unused balance to another account

If a generation fails due to an error on our side and you were charged, we will ordinarily credit the charge back to your prepaid balance automatically or upon review. Charges for completed generations are final.

If you initiate a chargeback or payment dispute, we may suspend your account while we investigate. Fraudulent disputes may result in permanent termination.

Email support@seedanceapi.us with your account email, payment date, amount, and a brief description of the issue. We aim to respond within a few business days.

We may update this policy by posting a revised version on this page. The "Last updated" date will change when we do.